Ability for donors to edit their monthly donations
complete
R
Ray Gates
Currently, if a donor wants to change their monthly donation they have to cancel the existing one and create a new one. Donors have asked to be able to simply edit the amount on their existing subscription.
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Rowan from Zeffy
complete
Hi all! Thank you all for your feedback! We're excited to announce that the feature is now available through your dashboard as well as the donor's dashboard. To edit a donation amount, you can go to the details of the donation, by clicking on it in "My donations". In the options, you'll have Edit the amount. Once this is done, a confirmation email will be sent to both the donor and the admin of your account. Here's an image with more details.
Bonjour à tous ! Merci pour vos commentaires ! Nous sommes heureux de vous annoncer que cette fonctionnalité est désormais disponible sur votre tableau de bord ainsi que sur celui du donateur. Pour modifier le montant d'un don, vous pouvez aller dans les détails du don, en cliquant dessus dans "Mes dons". Dans les options, vous pourrez modifier le montant. Une fois cette opération effectuée, un courriel de confirmation sera envoyé au donateur et à l'administrateur de votre compte. Voici une image avec plus de détails :
Rowan from Zeffy
in progress
Rowan from Zeffy
under review
E
Eloise Haliburton
I agree - Having to ask a donor to cancel it and create a new one is an obstacle to their giving.
Also, it would be valuable to be able to edit the donation amount on the organization's side (perhaps this could generate an email to the donor needing them to approve it). Some of our donors are older and call asking us to change the amount for them, as they are less comfortable with technology.
L
Lynn Paquette
Yes I agree and should be able to update address as well