Ability to change default donation % to Zeffy
D
David
I would like to be able to adjust the donation % to Zeffy that donors see under the order summary.
The smallest % after a certain donation amount is 17%. I want my donors to give back to Zeffy but 17% can be a jarring amount, and the % only goes up from there. I know donors can input their own donation to Zeffy, but I believe it would be more effective if users had the ability to adjust those % up or down as they see fit based on their visitor base.
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M
Maryse from Zeffy
Merged in a post:
tip 17%
T
Team
I understand the tip and don't disagree completely but I should be able to set the first tip to a more applicable amount like 5% so that, as others have mentioned, the donor doesn't have sticker shock and leave the platform before understanding they can set a lower amount.
M
Myriam
We're considering changing platforms because we just finished a campaign with high ticket items (from 25$ to 350$) and some people accidentally added an 18% donation to Zeffy on top of it. We've had LOTS of people come to us frustrated that they made an additional donation that they weren't expecting. We've added disclaimers in our registration forms and still, people register quickly. Some of them also thought it was an additional donation to our organization. All that to say, it has caused a lot of issues on our end. A standard 3 - 5% suggested donation would be much more suited.
A
Ariel
I agree with most of the comments about this, but especially this one, i"nstead of saying "donation" in the summary section of a form, could you say something like "would you like to cover the cost of the fees"? It seems that donors get confused because you are using the word "donation". It would also be helpful to start with a smaller suggested donation."
M
Maryse from Zeffy
Merged in a post:
Choice of donation amount for Zeffy donnation for customers / Choix de base du montant de donation pour Zeffy pour les client
Y
Yanick
We should have a basic choice of donation amount for Zeffy donnation for customers and let them decide for themselves if they want to donate more, rather than enticing them with $6. On a $25 ticket, this gives the impression that we're suggesting a basic 24%, which is a bit exaggerated. In this box, we should also have the choice of displaying it in dollars or in percentages.
On devrait avoir le choix de base du montant de donation pour Zeffy pour les client et laisser les clients décider eux-mêmes si ils veulent en donner plus et non les inciter avec 6$ en partant.Sur un billet de 25$ cela donne l’impression que l’on suggère un 24% de base ce qui un peut exagérer. De dans cette case on devrait aussi avoir le choix de l’afficher en dollars ou en pourcentages
M
Maryse from Zeffy
Merged in a post:
Ability to customize platform contributions for non-profits
R
Ravi
Instead of Zeffy calculating contributions to zeffy platform, allow non-profits to customize fixed dollar amounts based on the event. This would generate some revenue for zeffy instead of users selecting none and also improve user experience by avoiding the need for us to communicate instructions to users. This feature benefits both non-profits who are your customers and the end users of non-profits (platform users).
N
Nicole
I completely agree, I feel I have to add a disclaimer to all of my donation and ticket purchasing links that shows people how to manually make the zeffy add-on amount smaller. And still, I have actually lost tickets sales because people get scared by the high percentage add-on and don't take the time to manually select "other" and add their own amount or zero. People already anticipate having to pay processing fees, why doesn't zeffy just phrase it as such or make it a 3% add-on?
M
Maryse from Zeffy
Merged in a post:
Change the word donation on the form
B
Buffy
Instead of saying "donation" in the summary section of a form, could you say something like "would you like to cover the cost of the fees"? It seems that donors get confused because you are using the word donation. It would also be helpful to start with a smaller suggested donation. 17% is very high and many donors do not take the time to read the fine print and think they are being charged an additional fee from us. I understand what you are doing, but it is not as straight forward as it could be which would eliminate confusion and frustration. PayPal charges 2.5% plus a small transaction fee. So to jump to 17% rubs people the wrong way.
W
WCSFA Secretary
Maryse from Zeffy
merged
I'm surprised this post hasn't been merged into this older one:
S
Stan
I am considering switching to Zeffy from PayPal for Nonprofits. PayPal fees are 1.9% + a per transaction fee. A $10 PayPal donation has the query of "Add $0.70 USD to help cover the fees." This is palatable and typically a no-brainer. A much more normal place to start would be 3%. Showing 17% is absurd, off-putting and takes a bit of explaining to the donor ahead of them clicking through to the Zeffy page. I am not sure it is worth the effort to switch, although I am mostly there already, or how this will impact the upcoming campaign to our subscribers for our annual Memorial Scholarship drive to support graduating High School Seniors.
J
Jonathan
I agree. While I totally understand the fact of suggesting a “donation” to Zeffy and it's really great for us and you, you have to be consistent...
In the new Home page that has just appeared (admin mode), you indicate a text in the bottom right that indicates: “All software charges between 3 and 10%...
In the donation form, your suggested Donation to support the platform for a $100 donation is 15%, otherwise 18%, otherwise 20%, otherwise 20%, otherwise Other.
It seems to me that this is exaggerated and inconsistent with the real fees charged by other platforms. I would understand a 4-6-10 for example. Because we know that you absorb the 2-3% fees for Stripe. At the moment, I have comments from donors who find this high level of donation suggestions to support you worrisome.
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