Auto-Renewal respects expiration date on Membership
J
Jasmin
Some of my members want to be able to pay their membership fees early (i.e. before they come due). If someone pays the membership fee early and auto-renewal is turned on, it seems to want to charge them for a renewal on the membership start date, as opposed to the expiration date. Here's a specific example. I've setup a membership that runs from May 1 2023 to April 30, 2024. If someone is paying for their membership in January and and they select auto-renewal, they get charged when they purchased the membership and then AGAIN on April 30, 2023, even though they've already paid through to April 30, 2024. The auto-renewal feature is only looking at the day and month of the membership, but is not respecting the year that has already been paid for.
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C
Christa
This absolutely must be corrected. Way too much work for Admin to keep up with this, and then not to be able to edit the membership End date manually is a legal issue, in my mind. They paid for a year, the system should respect the end date and append 365days from that date.
P
Philip
I agree. I think this is connected to enhancing what users can do when they log in (see https://simplyk.canny.io/feature-requests/p/allow-contacts-to-create-login-and-update-information, also https://simplyk.canny.io/feature-requests/p/ability-for-contacts-to-update-their-information-themselves-through-their-zeffy).
H
HRCPOSA
The system also does not recognize that someone already has the membership. So if the person pays early, it gives them a new expiration date. The only way to have the same expiration date is to be set on auto-renewal OR for them to pay the renewal on the exact day they expire.
H
HRCPOSA
Would also like to see the ability to edit an expiration date. We have a member who renewed 2 months early and I have no way to shift their expiration date.
C
Christa
HRCPOSA Absolutely agree with this.