Change email sender's domain
in progress
Log In
F
François de Kerret
in progress
Update : It is completed but for now it has to be added through the "Settings"
R
Ryan
François de Kerret So grateful for this update! Is there any technical setup such as DKIM or SPF required? Could you guys make a video or documentation on the full setup process?
C
Christa
François de Kerret I'm not seeing where I can do that in settings. Can you give very brief intro? Thx.
R
Ryan
Christa It's under Organization > Add custom domain
C
Christa
Ryan I wonder if there are different types of accounts. We are in USA. I am not finding Add Custom Domain under that Organization setting, or anywhere else.
R
Ryan
Christa I'm in the US as well and was able to set up our custom domain yesterday. We are very new with Zeffy though, so maybe they're doing a slow rollout? ,
C
Christa
Ryan Thanks Ryan, I bet that's it. I will wait a while before asking them directly.
F
François de Kerret
complete
You can add your domain at the "Sender" step!
G
Greg
Thank you!
F
Francois
EDIT : This is rolled out you can now add your domain as a sender!
P
Pine Hills
I'm hoping this will be rolled out soon. I sent our first email and over 100 plus bounced due to us not having our domain. It also reports no open data.
Michel (Product @Zeffy)
planned
W
WCSFA Secretary
Michel (Product @Zeffy) Wonderful news. Any idea of the timeline?
Michel (Product @Zeffy)
WCSFA Secretary we're aiming at releasing it by beg of November. Hope it helps!
A
Alexandra
Je suis d'accord moi aussi que ce serait une bonne idée que ce soit notre domaine qui envoie le courriel plutôt que celui de Zeffy. Les destinataires sont craintifs de recevoir un courriel qui ne provient pas directement de notre domaine...
A
Ariel
Have same issue. Lots of our emails from Zeffy end up in people's spam.
C
Cris
I agree wholeheartedly with this. I sent a blast and for many recipients, it went to spam because of the Zeffy sender address. So, many never saw the email. I went back to MailChimp but would much rather use Zeffy.
S
Stephanie
Any updates on this feature? I would love to be able to use the newsletter templates, but I can not because they would go to spam unlike utilizing our own email address. It makes it too hard to ensure that emails are actually going to inboxes. I would LOVE to be able to streamline all of this!
R
Rüdiger
This would be a very important improvement.
It would be great to be able to change the sender's domain, but also to customize the full email address.
Logically the email of the user (the person logging in and having certain permissions attached to the account), should be separated from the sender's email address in communication to contacts/members.
The users of the system should be real people, that have certain responsibilities and permissions for the organization, using a personal email to login.
The sender's email in communication to your community might better be something like
...
This seems especially important for the admin account, whose email is used as sender's email after buying a membership.
Member facing email address should be separated from the internal structure of your organization.
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