Change email sender's domain | Voters

Change email sender's domain

Pamela Giles

I would like emails sent from my domain instead of zeffy's

Created by Hubert Fanneau

October 26, 2022

Cris

I agree wholeheartedly with this. I sent a blast and for many recipients, it went to spam because of the Zeffy sender address. So, many never saw the email. I went back to MailChimp but would much rather use Zeffy.

Stephanie

Any updates on this feature? I would love to be able to use the newsletter templates, but I can not because they would go to spam unlike utilizing our own email address. It makes it too hard to ensure that emails are actually going to inboxes. I would LOVE to be able to streamline all of this!

Rüdiger

This would be a very important improvement.
It would be great to be able to change the sender's domain, but also to customize the full email address.
Logically the email of the user (the person logging in and having certain permissions attached to the account), should be separated from the sender's email address in communication to contacts/members.
The users of the system should be real people, that have certain responsibilities and permissions for the organization, using a personal email to login.
The sender's email in communication to your community might better be something like 
info@mycharity.org
newsletter@mycharity.org
events@mycharity.org
...
This seems especially important for the admin account, whose email is used as sender's email after buying a membership. 
Member facing email address should be separated from the internal structure of your organization.

Maryse from Zeffy

Merged in a post:

Custom sender email address instead of "contact@mailer.zeffy.com"

Maddie

We want to be able to have our own email addresses for the sender field -- i.e. From: info@our-nonprofit.org -- rather than From: contact@mailer.zeffy.com. Emails get much better open rates and engagement when sent from the custom domain, not a third party. This is a critical feature as our outgoing emails are likely to go to spam when coming from Zeffy instead of appearing to be "directly" from us.

March 13, 2025

Regina

Being able to use our domain to send the emails would be a HUGE step forward. We love Zeffy, but that would be a major game changer.

Kevin

This is unrealistic as a default, modern anti-spam methods means that they would quickly be blocked on major platforms.
You would need to configure your DNS to allow emails to come from Zeffy's servers.
So at best this could be an advanced option custom to accounts that work with Zeffy IT, and I could see them charging for the work.

Greg

Kevin This is trivial nowadays with DKIM email authentication. Until this is implemented in Zeffy, we will have to continue to push nonprofits toward GiveButter, which has this essential feature.

Gujarati

I totally agree and would love to have this feature available to all organization

Bernie

Would be nice to have an organization email address as part of "Organization" in setup. I help clients get Zeffy setup and emails come from my generic email rather than the organization email. Please add this feature

Thanks

Mississippi Association of

I agree with everyone's comments. If the email comes from the organization, it would make it easier for the purchaser or registrant to locate their confirmation.

WCSFA Secretary

We've realized many individuals are not seeing our email messages because they are ending up in the Spam folder. Having the ability to specify a custom email to use when sending messages would reduce this issue by quite a lot.
Ideally, we could provide a list of email addresses to choose from so that different types of email message could come from different accounts (e.g., from the Secretary of the association, from the Event Manager, from the Volunteer Coordinator, etc.)
Alternatively, allow us to specify and validate one default email address (like "info@domain.com") and then also allow the user who is actually sending an email draft to select between that, their own validated email address and, if a different user created the draft, the validated email address of the user sending the message.

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