We just hit this wall with an attempt to offer a Pottery class at our makerspace (MakeKeowee) . We have several pre-fired bisqueware shapes with a limited number of pieces in our store that we want to offer as options for a Paint and Fire class. The class fee ticket is for admission and the member then selects a piece to paint from a list of three shapes and optional glaze firing. The Custom campaign appears to offer the solution but we quickly discovered several issues:

- Items are not connected to store inventory so any purchase as either an 'Item ticket' or store item purchase risks making a sale with insufficient stock.

- To use the feature now you have to duplicate the item name, price, description, image and inventory count as a 'pseudo item' ticket, a lot of extra work and potential for errors and confusion.

- The item tickets count as guests so it is difficult to separate admission from optional addon purchases and enforce attendee limits.

- Because 'Minimum ticket purchase' applies to each ticket and not as an enforced 'You have to buy the Admission Ticket then select items for the class' this allows members to skip the Admission ticket if they are confused or not reading the descriptions. In the attachment below 1 member did it correctly purchasing Admission and then options but another just selected just the item and was issued a ticket as a guest. Note the guest count at 3 when it should be 2.

It is common for a fundraising event to have addon items such as 'A logo tee shirt for the first 20 guests' if the tee shirt is offered in the store as well with a limited supply this could result in an embarrassment or lost sales opportunities!

It looks like Custom campaign type was an attempt to address 'events with items' use case but it falls short. Completing the Custom Campaign implementation to use the inventory items would make this an attractive and powerful way to manage these fund raising opportunities.

Chris

We would love one single "check-out experience". Our NFP runs events every semester and people typically purchase tickets to multiple events. I fear that having to check out multiple times may be frustrating for some of our members.

Yes, and I wish the online store had categories for products instead of one really long list.

yes please, single checkout experience is needed, donators love convenience! If they have to fill out multiple forms for different raffles/tickets/events etc. they are more likely not to.

yes please - single checkout for multple forms- multiple tickets/ shows/events that are happening in a concurrent time frame (a festival model for example) and /or raffle- sales/ merchandise / auction or other forms that a company might wish a patron to buy / donate to - in the moment - and pay for at one check out/ payment.

The ability to combine multiple form types into a single form would greatly enhance the ability for organizations to cross-sell different things. Eg. Create a form for an annual homecoming event and include an annual membership form, several events forms for check-in management, and the ability to enter a raffle. The ideas are limitless. Use the existing forms as building blocks to create very impactful larger scale forms with ease.

Great idea for an event with an end of night checkout