Customize the reply to for emails sent through Zeffy
Rowan from Zeffy
Currently the reply to is set automatically to whoever creates the email. I'd like to be able to customize it, because we have multiple email addresses.
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A
Ariel
This is an issue for my organization as well, and as we grow it will become more and more of a problem. Each Form should have option to set it's own "reply to" address, as different people in our organization will be responsible to reply to inquiries about the different Forms/Events/Donations. And the Security issue mentioned by Matthew is spot-on! Please add this feature ASAP.
R
Rebecca
We would like this feature as well!!!
M
Maryse from Zeffy
Merged in a post:
Change reply-to email to another Zeffy user or another email
M
Mélanie
I'd like my emails to be sent not from the main email address on Zeffy but from another user's address.
T
Tanya
Merged in a post:
Organization Settings have spot for Organization main email
B
Bernie
When creating a Zeffy account, the first person's email becomes the "reply-to" email! Would like to have a spot in Organization settings to put in an organization email for the reply-to email address, so it automatically shows the email you want for each form.
T
Tanya
Merged in a post:
Allow a separate Admin email address that is not used for 'reply-to' in Zeffy originated emails to contacts.
J
Julie
We need to be able to communicate with Zeffy for admin related issues, but don't want that email addr. to be used in organizational messages sent to our contacts list.
Rowan from Zeffy
Hi Julie! Thanks for your request! Do you mind clarifying a bit with an example? Thank you!
J
Julien
Tout à fait d'accord. Ça me semble être une fonctionnalité de base de tout courrielleur.
L
Liz
yes, please! agree.
L
Liz
Agree 110% with all the comments below. The ability to specify the "reply to" address is critical.
M
Matthew
Also, if a client purchases tickets from an event form, they receive an email from Zeffy with an attached ICS file (calendar invite). The meeting organizer in that ICS invite also defaults to the Admin user of the whole account. Not only is this inconvenient (people adding the event to their calendars and accepting/declining sends notifications to the Admin), but it reveals the email address of the person with the most power over the account. This is a security risk. If I was a bad actor looking to gain access to a certain charity's account, one simple transaction and I know the login, and could start trying to learn more about this person. If both the ICS invitation and reply-to could be set to our general inbox, then there is an extra layer of security, and also, customer service requests could go to the right person.
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