Make the optional voluntary contribution more clear
A
Amanda
One of our donors complained that the donation to Zeffy was not optional. Turns out they did not understand that you have to change from the suggested donation percentage to be "other" and then type in "0". Could that be customized/changed? We would prefer there be a 0% option directly in the drop down menu.
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Rowan from Zeffy
Thank you all for your comments. We appreciate you taking the time to share your feedback and your donors' experience. We wanted to address each concern here.
How is Zeffy working to explain the contribution model?
We understand that our model may not be familiar for most donors, that’s why we mention it twice on our forms. The first - when the donor is beginning to fill it out and the second - at the payment confirmation step. We’ve also added additional opportunities for donors to learn more about our model on our forms, in donor confirmation emails, in the donor dashboard and more.
As for the transparency and accessibility to adjust the contribution, we are working on various design options that we will be rolling out in the coming months. These type of changes affect both donors and nonprofits, therefore we need to do extensive testing to see the impact on donor experience along with the impact on our model.
It's important to us that donors understand and encourage our model, so changes moving forward will be focused on the donor experience.
How can we facilitate donor understanding?
Because we know that our model is newer and donors are curious by nature, we need your help to explain the voluntary contribution to them along with how Zeffy benefits your organization. Our model is about providing you with free technology, but it is also about collaboration. We would be extremely grateful if you encouraged your donors to contribute to Zeffy so that we can continue to provide our tools for free.
We want to be able to address each concern thoroughly and we understand that each nonprofit may have a specific situation. Please feel free to reach out to our team at contact@zeffy.com.
B
Briana
I know for sure that the high % of the default donation has discouraged people from buying tickets to events or transacting on the platform. I am considering switching for this reason.
M
Maryse from Zeffy
Merged in a post:
tip
P
PAUL
having a 17% appear as a default tip is a put-off to some donors I am sure
J
Jenny
I personally don't have a problem with this. I super appreciate the service Zeffy is providing and if users can't figure out how to opt out of supporting, that's on them.
M
Maryse from Zeffy
Merged in a post:
Réduire le montant de la suggestion de pourboire pour les dons plus importants / Reduce the suggested tip amount for bigger donation
S
Sébastien
Nous avons plusieurs plaintes de personnes qui ne prennent pas gare au montant suggéré et qui paye beaucoup trop par rapport à leur intention et au taux habituel pour d'autres plateforme de dons (4 ou 5% ailleurs vs 15% pour Zeffy) / We have several complaints from people who do not pay attention to the suggested amount and who pay far too much compared to their intention and the usual rate for other donation platforms (4 or 5% elsewhere vs. 15% for Zeffy)
W
WCSFA Secretary
Rowan from Zeffy: While there has been some improvement in the text associated with the Zeffy donation, I'm disheartened to see that none of the more transparent options I got to see and provide feedback on almost a year ago have NOT been implemented in some form.
In particular, a design that showed details on cards for each of three pre-defined donation values, explaining what a donation of that amount would help Zeffy cover. It was both very transparent and provided subtle encouragement to select at least the minimum option. I believe my only critique of it was that, as designed, it still "hid" the fact that $0 was an option.
Can you say whether options like this are still being explored?
M
Maryse from Zeffy
Merged in a post:
Adjust voluntary contribution default
P
Paula
Default contribution should be set to zero - this is standard in other platforms such as simple tax or Go Fund Me. We have clients refuse to pay online because of the default amount (even though they can change it to zero) because it is not immediately clear to them that they can choose a zero contribution. It’s 2 steps in order to indicate a zero amount. This is obviously strategic on Simply K’s part and it is turning people off of the platform.
M
Maryse from Zeffy
Merged in a post:
Change "recommended donation" to Zeffy %
V
Van
The default "recommended donation" is running between 10 % and 17%. Some of our event participants do not look closely enough to catch that. My organization feels that the default is exorbitant. Please change the default to 5% or less.
M
Maryse from Zeffy
Merged in a post:
Misleading optional amount for zeffy donations
R
Rebekah
Please find another way to offer optional Zeffy donations that do not require the user to manually choose another amount and enter $0 to opt out. This is misleading and threatens your promotion that Zeffy is entirely free. I would like to know the amounts that have gone to Zeffy as donations from our account, in order to keep our transactions with Zeffy fully transparent.
M
Mary
this is my exact concern. Can you make "other" the default. I think they can figure out what (if any) to add. Now the default is the highest percentage. And this is over two years since many of these posts so nothing seems to be happening to change anything....
M
Maryse from Zeffy
Merged in a post:
Payment changes ok but...
A
Admin
I love the changes, and you guys are contacting us for input.
For me, it's a step in the right direction on the payment. I wish you would add a $0 option though.
It's very confusing for our donors and it reminds us all of the horrible trend we get everywhere - almost as if the option is decided.
Example: you are at a restaurant or even a cafe and when the bill is presented, they are shoving the tip options at you. Very aggressive and somewhat bullying.
I'm not saying the changes right now are bad. But, can you please add the $0 option in the dropdown box. I personally don't think you would lose a contribution here but maybe even get more as it shows you are not "Those" people
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