Manual ticket check in from dashboard/Manually scan a ticket from the dashboard
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Maryse from Zeffy
We have attendees who forgot to bring their e-tickets to the event. Would like to check them in from the dashboard without having to first open their ticket and scan them from my device./When a guest forgets their e-ticket, I would like to be able to scan their ticket manually from the dashboard without having to download the ticket and scan it with another device.
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Sara
At the first event where we used this, the tickets we scanned using QR codes never showed up as checked in on the Guest List or in the Check-in Manager, no matter how many times we refreshed the pages. They're still not marked as checked-in now, over a week after the event date.
But when I click to view the individual purchase info, the tickets do show as scanned (as they did when I scanned the QR code).
Is anyone else having this problem? How can I fix it? We use this info to determine whether or not to hold the show curtain, so it's very important for us. I'd hate to have to go back to downloading the show data at showtime - that was such a cumbersome way to get the information we need.
Editing to add: the 6 tickets I checked in via the Check-in Manager do NOT show as scanned in the event report download, but the QR scanned tickets do. This means we no longer can pull any single report to see whether enough of our audience has arrived, we'd have to manually compare two lists!
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Matthew
Sara, I had the exact same issue at our recent event. We ended up not scanning any of the tickets with the QR codes, and instead just used the check-in manager exclusively, which was slower.
Do we need to post this as its own separate bug? Checkins via QR Code scan and the check-in manager should appear in sync; it shouldn't matter how people checked in.
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Amanda
YAY! this is awesome - thank you Zeffy team! And thanks for allowing it to be shared with volunteers vs only account holders!
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HRCPOSA
Rowan from Zeffy We are so excited for this update. However, some of our "events" are classified as "other sales".... so this fix is not showing for those. How do we get it updated from Other Sales to Events??
Rowan from Zeffy
Hi HRCPOSA! This view is not supporter for 'other sales' types for now. I've added a new request and have you as a voter, you'll be updated if this changes. Thank you for your feedback!
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HRCPOSA
Rowan from Zeffy No, I mean how can I update some of my forms to be "Event" type?
Rowan from Zeffy
HRCPOSA: It's not possible at this time, so we suggest you use the even type for the next forms you create. In the meantime, we'll keep in mind making the option available for all form types. Thank you!!
Rowan from Zeffy
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The check-in manager has arrived! Check in your attendees directly from your dashboard, or through our new check-in manager link that can be shared with your team, or volunteers.
Learn more here: https://support.zeffy.com/checking-in-guests-the-day-of-your-event
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The check-in manager is here! Register your participants directly from your dashboard, or via our new “check-in manager” link that can be shared with your team or volunteers.
For more information: https://support.zeffy.com/checking-in-guests-the-day-of-your-event
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Philos
We would also like to check in manually for those that forgot tickets or got past our scanners lol
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Candace
Agreed, very important. It would be an even more helpful improvement if we could be more of a manual status option so we could manually "uncheck" them in as well. We often have a large part of our group that scans their QR code in advance and there is currently no way to reset that.
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Abe
This feature is very important for my group. Please hurry the release.
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Dave
Agreed - this would be a huge improvement! Hoping this new feature is ready soon...
Rowan from Zeffy
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Rowan from Zeffy
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planned
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Chastity
Rowan from Zeffy: this is excellent news. We have a summit coming up in March, and we really need this ability to have a guest list for events with the ability to check them in manually. I am looking forward to this.
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