Tap to pay - ask for first and last name of the buyer
complete
B
Beta
The in person payment app needs to ask for first name/last name so the email is not sent to John Doe.
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Z
Zeffy Support Team
updated the status to
complete
Thank you all for the feedback. We're happy to confirm that this functionality is available in Zeffy.
When using Tap to Pay, buyer information can be collected after the payment has been processed. Buyers can provide details such as their first name, last name, email address, and mailing address.
Providing this information remains optional, allowing organizations that don't need buyer details to offer the fastest possible Tap to Pay checkout experience, while still giving others the ability to collect the information they need.
You can learn more here: https://support.zeffy.com/tap-to-pay-buyer-information-42t7f
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Dennis & Candace
Yes, we need Tap to Pay to always send us contact information (name and email address) unless the payer makes an informed choice to be anonymous. We require the contact information to email acknowledgment of a donation, email a ticket for the event, add the donor as member, or etc.
The payer assumes that s/he has been handed a modern POS system that automatically captures this information (maybe captures it in the next step). Thus, s/he doesn't realize that answering "No" to "Do you want a receipt?" also disables collection of name and email that the transaction clearly needs.
The organization's agent can't reliably control or know what the payer thinks and does during the payer's part of the Tap to Pay transaction.
Ella Roy
Merged in a post:
Need additional data in Tap to Pay
M
Marc
When we ran an event, tap to pay attendees only came over via the Zeffy->Zapier->Monday integration with an email address. WIthout a name ... it caused errors in Zapier as Monday can't create the record without at least a name. Having Fname + Lname combined coming out of Zeffy would be a step saver in Zapier for us.
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Joanne
It would be so helpful to have the First and Last Name input included on the App. We have to be able to track donations and if we have no first and last name it makes it impossible to use efficiently. We are still smaller nonprofit and like to be able to reach out to donors for thank yous. Also, please add the email and first and last name to the email confirmation that gets sent out to us on the transaction. I have to go into zeffy on each one to find the information (which currently is only email).
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Beth
Please add a space for first and last name. Not having that makes it very hard for us to use for tickets. John Doe is so impersonal and almost seems rude.
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Bruce
If not first/last name and address, at least add custom fields. I'd like to assign a transaction number for later trace back to our inventory system
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Cheryl
I see this has been requested for over a year now, but it is imperative to have a first and last name included in information collected in tap to pay. The tap to pay app is an awesome tool. But not knowing who made the donation or purchase creates issues. Hopefully this can be addressed to make this the perfect app to use in the field!
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Juliana
I would also like to see that the app add the required questions that are added to the form.
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Lindsay
I agree 100% with first and last name in tap to pay. Seems so impersonable to have the name John Doe. It seems it would be an easy add and if you do can you please let me know so I know it is available before our event? Thank you so much! I LOVE ZEFFY!!!!
A
Atsuko
Agree 100%. First and the last name in addition to email address. It would be great if additional questions are added such as seat selection
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