Waitlist capabilities
M
Madison
It would be fantastic if people could add themselves to a waitlist for a certain ticket and if someone cancels, the system would automatically notify the next person on the waitlist and give them the opportunity register/pay within a certain number of days before moving onto the next person on the waitlist. The automation of working through the waitlist, might be complicated so the ability to at least let folks add themselves to the waitlist and then we could manually work through the waitlist would be nice too so we aren't keeping the waitlist on a separate spreadsheet.
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W
WFAE
Just circling back to this as it has become a talking point in our internal meetings again. PLEASE make this happen!
A
Ariel
This would be helpful. I, too, am managing waitlists manually.
T
Tanya
Merged in a post:
Waitlist feature
T
Terrell
Waitlisted ticket feature must be more robust. Allow a waitlisted ticket to be converted to a regular ticket within a stated time period when a regular ticket becomes available.
Asking someone to "Make a donation" is likely not allowed under tax law.
A waitlisted person could receive a message such as, "Congratulations! A spot opened up for you! Please use this code "XYZ123" to purchase your regular ticket within the next xx hours."
Keep the Waitlisted tickets converted to Regular tickets hidden from public view, so that the waitlisted person has a chance to get the regular ticket before it's snatched by someone else.
Allow the event organizer to be able to convert a Waitlist ticket into a regular ticket upon receipt of the proper funds.
D
Daniel
+1 to developing a waitlist solution!
Some context specific to our situation…
We have a conference, and as spaces fill up, we have created a waitlist by designating tickets for the waitlist as FREE and a message which states, “We will reach out to you if space becomes available.” (Your recommended workaround)
As we make space for more people, we would like to invite select waitlist people to move from the waitlist to a different ticket type within a stated time period.
How about a feature in which we can say to a waitlisted person a message such as, "Congratulations! A spot opened up for you! Please use this special link to purchase your regular ticket within the next xx hours." There might be situations where queuing of invitations would work; we are often dealing with complexity or not a simple queue.
This action should not open up more tickets to the public, so that the waitlisted person has a chance to get the ticket before it's snatched by someone else.
Then convert the waitlist ticket into a regular ticket upon receipt of the proper funds.
Being better able to handle a waitlist would be a big help to us.
i
info
Having waitlist functionality would be great, but it will be complex. I set up the suggested workaround and it is helpful, but creates a tracking nightmare. I also just experienced where one individual who registered while tickets were available canceled because she couldn't attend. When I went in to cancel her ticket, it automatically assigned someone who should have been waitlisted to a registered status. I see other comments where the automated change from waitlist to registered was requested. But for us, we need to control who on the waitlist is given the new registration opening.
I also had to change the text on the event description and the automated thank you message to reflect that there are not any available seats. Waitlist functionality should have separate messaging from the standard description and thank you.
Again ... it can get pretty complex. But will be a great addition.
S
San
We also are requesting a waitlist feature
C
Christine
A waitlist feature would be great!
W
WFAE
We would LOVE a waitlist!
M
Maryse from Zeffy
Merged in a post:
Waiting List Option
J
Janine
If we have limited spaces at an event, and the event fills, we would love a waiting list option. That way, we have the ability to refill spots if there are cancellations.
W
Will
This feature is so much needed. There are few requests for it already.
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